Privacy policy
Last updated: 2 November 2026
In short: we only collect what we need to talk to you and build websites for local businesses. Our website uses no tracking or advertising cookies, we never sell your information, and you can ask us to see or delete what we hold at any time.
Who we are
Goosecarr Web designs and looks after websites for local businesses in the UK. It is run by a sole trader, who is responsible for your personal information (the "data controller").
You can contact us about anything in this policy at hello@goosecarrweb.co.uk.
What we collect
If you get in touch with us, we keep your name, email address, phone number (if you give it) and whatever you tell us in your message.
If we make a website preview for your business, we may use:
- your business name, address, phone number, email address and opening hours
- information that's publicly available, such as your existing website, Google Business Profile, social media pages and online reviews (this is where most preview information comes from)
- photos and details you send us, or that are publicly available for your business
- your name, if it's part of your business details (for example, if you're a sole trader)
If you become a customer, we also keep the details we need to provide the service and get paid: your contact details, what we've agreed, invoices and payments.
When you visit our website, we don't use analytics, tracking or advertising cookies. Our hosting provider (see below) automatically processes technical information such as your IP address and browser type so it can deliver the website and protect it from attacks.
Why we use it
- To reply to you and talk about your website. This is in our legitimate interests in running our business, or it's at your request before entering into a contract.
- To prepare a preview website to show a local business what we could do for them. This is in our legitimate interests in offering our services to businesses. We only use business information, and information the business has made public or given us.
- To build, host and update your website once you're a customer. This is needed to perform our contract with you.
- To keep accounts and records, because the law requires it.
- To keep our website secure and working. This is in our legitimate interests.
Website previews
Previews are hidden from search engines and can only be found with the preview code or link we give the business. If you'd like a preview of your business taken down, email us and we'll remove it. If a business decides not to go ahead, we delete its preview and the materials used to make it within 6 months.
Who we share it with
We never sell your information. We only share it with companies that help us run our service:
- Cloudflare: hosts our website and our customers' websites.
- Anthropic: provides the AI tools we use to help design and write websites. When we make a design, the business information and photos are sent to Anthropic to process.
- Our email provider: handles messages you send to us.
We may also share information if the law requires it, for example with HMRC.
Some of these providers are based in, or use servers in, the United States. When information goes outside the UK, it is protected by safeguards recognised under UK data protection law, such as the UK–US data bridge or approved contract terms.
How long we keep it
- Enquiries that don't lead to any work: up to 2 years after we last heard from you.
- Preview materials for businesses that don't go ahead: deleted within 6 months.
- Customer records: for as long as we look after your website, then up to 6 years afterwards for tax and legal reasons.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that's wrong
- ask us to delete your information
- object to us using your information, or ask us to limit how we use it
- ask for your information in a format you can take elsewhere
To do any of these, email hello@goosecarrweb.co.uk. It's free, and we'll reply within one month.
Complaints
If you're unhappy with how we've handled your information, please tell us first and we'll try to put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
If we change how we use personal information, we'll update this page and the date at the top.